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Shipments and Returns

Orders are accepted from most countries in the European Union, except Spain, Portugal and Switzerland.

Orders will be shipped by UPS or similar within 2 to 5 working days after confirmation of payment. In the case of Cash on Delivery orders, the time of delivery is 3 to 6 working days from the date of the order. In both cases, deliveries will be fulfilled as long as we have sufficient stock and while stock lasts.

In case of return of the product or products, your contract will be annulled and your money will be refunded once we have received the returned item. Items must be returned within 14 days of the delivery date. The customer is responsible for the direct cost of returning any item.
Should the returned goods arrive incomplete, damaged, used or dirty, we reserve the right to refund only a portion of the amount paid for the returned goods.
Any package returned on delivery will be rejected.

The cost of returning the goods will only be assumed if the wrong item or a defective product has been delivered. In that case a new product will be sent to you and the courier company will collect the initial order. In all other cases, the client shall bear the cost of returning the goods.

If you wish to return an item, please first contact our Customer Service at the following email address:
customerservice@islshop.co.uk
After you have contacted us, you should send the product or products together with their invoice number to the following address:

INDUSTEX, S.L.
C/ DE LA SERRADORA, 4
08474 GUALBA DE BAIX.
BARCELONA - SPAIN